One hears complaints and moans about accommodating male friend

• Complaints investigator
• A government appointee who investigates complaints by private persons against the government
• Government investigator
• Official investigating complaints of maladministration

Wikipedia Word definitions in Wikipedia
Ombudsman was a Canadian television programme which sought to investigate and resolve disputes between people and government or business systems. When the series began, government ombudsman offices were only available in a few Canadian provinces. The initial ...

Longman Dictionary of Contemporary English Word definitions in Longman Dictionary of Contemporary English
noun EXAMPLES FROM CORPUS ▪ For example, the proposal for an ombudsman is sensible. ▪ He points out that customers must first complain to the Tessa provider before lodging a claim with the ombudsman . ▪ Insurance, building societies, unit trusts, banks ...

Douglas Harper's Etymology Dictionary Word definitions in Douglas Harper's Etymology Dictionary
1959, from Swedish ombudsman , literally "commission man" (specifically in reference to the office of justitieombudsmannen , which hears and investigates complaints by individuals against abuses of the state); cognate with Old Norse umboðsmaðr , from umboð ...