What is "livechat"

LiveChat is an online customer service software with live support, help desk software and web analytics capabilities. It was first launched in 2002 and since then it is developed and offered in SaaS ( software as a service) business model by LiveChat Software.

Companies use LiveChat as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools. LiveChat is used by 13,000 paid customers from 140 countries.