What is "help desk"

alt. A section of an organization offering specialist advice to customers or users who have problems, especially with computer equipment or systems. n. A section of an organization offering specialist advice to customers or users who have problems, especially with computer equipment or systems.

n. a service that provides information and assistance to the users of a computer network [syn: helpdesk]

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Help Desk is a webcomic by Christopher B. Wright which debuted on March 31, 1996, making it one of the older webcomics on the Internet. The comic is a satirical and cynical view of computer software companies and operating systems in general, and of the antics of Microsoft, Apple Computer, OS/2, and Linux in particular, however the first 2 comics were on the subject of the Sinclair ZX Spectrum. This is done through the employees of Ubersoft, a fictional computer software company that markets a number of software products, including a computer operating system called Nifty Doorways. The comic draws heavily from real-life events in the computer software industry and lampoons those events through its cast of characters. It features a daily slogan on the title bar. Examples are "We code what angels fear and dread", " Fear, Uncertainty, and Doubt", "Our lawyers are better", "It's not a bug..... It's just really really bad", "Standing on the necks of giants", "Four out of five dentists reboot", and "We put the pain in painstaking".