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Answer for the clue "An employee of a retail store who supervises sales personnel and helps with customer problems ", 11 letters:
floorwalker

Word definitions for floorwalker in dictionaries

Wiktionary Word definitions in Wiktionary
alt. An employee in a large shop (especially a department store) who acts as supervisor to sales staff, and assists customers. n. An employee in a large shop (especially a department store) who acts as supervisor to sales staff, and assists customers.

The Collaborative International Dictionary Word definitions in The Collaborative International Dictionary
Floorwalker \Floor"walk`er\, n. One who walks about in a large retail store as an overseer and director. [U.S.]

WordNet Word definitions in WordNet
n. an employee of a retail store who supervises sales personnel and helps with customer problems; "a floorwalker is called a shopwalker in England" [syn: shopwalker ]

Usage examples of floorwalker.

All the miscellaneous props with which it had been piled, hatstands, baskets, boxes and wooden pedestals, went crashing to the floor, and at the same instant Grace, who had been edging toward the door unobserved by either Connie or the floorwalker, clicked the switch that controlled the single overhead night light.

Then the clerks and cashiers and floorwalkers and cash girls went home and the store was closed for the night, although the sweepers and scrubbers remained to clean the floors for the following day.

But let Remo Williams pop a snotty dune store floorwalker in his acned cauliflower nose, and Smitty would be on Remo's case with razorblades for words.