Wiktionary
n. (context management English) A strategic approach to management aimed at embedding awareness of quality in all organizational processes.
Wikipedia
Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma.
Usage examples of "total quality management".
He tapped on his console for a while, taking the chance to snap up a few more lines of Total Quality Management at the same time.
In Arkansas, I had initiated a Total Quality Management program that had achieved positive results.