What is "teleopti"

Teleopti is a leading provider of software for Workforce Management (WFM) and Telecom Expense Management (TEM). The company’s main focus is solutions for strategic workforce management in contact centers, as well as solutions for cost allocation and quality control of voice and IP enterprise networks.

The company’s two main offerings are Teleopti WFM and Teleopti TEM . Teleopti WFM includes tools that manage, involve and improve workforce management in contact centers. Teleopti TEM provides control over usage management, cost management, inventory management, quality and traffic reporting of mobile, IP and fixed telephony.

Teleopti today is based in Stockholm, Sweden. The company is private owned by the founders Marita and Nils Bildt. Teleopti has branches London, Dubai, New York, Atlanta, Denver, Beijing, Oslo, Helsinki, Moscow, Shenzhen, Kuala Lumpur and São Paulo. Today the company has over 700 customers worldwide in over 80 countries.