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SmartAction

SmartAction provides artificial intelligence-based voice self-service. SmartAction's Intelligent Voice Automation (IVA) is a hosted IVR platform that uses natural language speech recognition and is based on an object-oriented coding framework. IVA is a cloud-based, hosted service. IVA® handles complex customer experience calls across 12 verticals, providing assistance with numerous call types such as appointment scheduling and rescheduling, delivery status, order placements, and a variety of outbound calls.

SmartAction was founded by inventor and entrepreneur Peter Voss and is headquartered in El Segundo, CA.