What is "otelo"

Otelo was the Office of the Telecommunications Ombudsman in the United Kingdom, superseded by Ombudsman Services.

The organisation dealt with complaints about:

• The way in which mobile and fixed phones, faxes and internet service are provided.
• Certain services such as Short Messaging Services (SMS or texting), voice mail and call forwarding
• Services and products for people with disabilities, such as text relay (an operator service that translates voice to text and text to voice) and free directory enquiries