What is "lucyphone"

LucyPhone is a free service that allows consumers to avoid the wait time that occurs when call center operators place them on hold.

Established in March 2010 by brothers Mike and Tom Oristian, LucyPhone was used 70,000 to 80,000 times per month by August 2010. The service's name was inspired by the phone popularized by the television show I Love Lucy.