What is "jacada"

Jacada, Inc. and Jacada, LTD (commonly referred to as Jacada - pronounced jah-KAH'dah) (NASDAQ: JCDAF) is a multinational software technology company that develops, licenses, supports, and sells computer software designed to improve interactions between businesses and their customers. Jacada engages in the development, marketing, and support of mobile customer service, Visual Interactive Voice Response, customer experience management, and process optimization solutions that automate customer service processes. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel with corporate offices in Atlanta, GA, United States.