Wikipedia
GoToAssist
GoToAssist is a cloud-based toolset for IT support teams and customer support organizations. Since 2012, GoToAssist has been composed of 3 integrated modules – remote support, IT monitoring and service desk management. GoToAssist was originally released in 2000 as the first Internet-based remote support tool. It is part of the “GoTo” family of products created by the SaaS division of Citrix Systems.