noun
COLLOCATIONS FROM OTHER ENTRIES
a chest complaint/problem (=something wrong with your chest and causing you pain)
▪ Older people often suffer from chest complaints.
a complaints procedure
▪ The company has a standard complaints procedure.
a letter of thanks/introduction/complaint etc
▪ I finally got a letter of apology from the company.
a skin condition/complaint/disease
▪ She suffers from a nasty skin condition.
air your views/grievances/complaints etc
▪ Staff will get a chance to ask questions and air their views.
customer complaints
▪ My job is to handle customer complaints and enquiries.
deal with a complaint
▪ Working in the Customer Service Department, you become an expert in dealing with complaints.
file a complaint/lawsuit/petition etc (against sb)
▪ Mr Genoa filed a formal complaint against the department.
make/lodge a formal complaint
▪ Mr Kelly has lodged a formal complaint against the police.
received...complaints
▪ We have received numerous complaints about the noise.
trivial problem/matter/complaint etc
▪ We were punished for the most trivial offences.
COLLOCATIONS FROM CORPUS
■ ADJECTIVE
formal
▪ But her family have now lodged a formal complaint with the Police Complaints Authority which is to investigate.
▪ Preble, meanwhile, stands by her allegations and has filed a formal complaint with the Tucson Police Department.
▪ Erdogan Kizilkaya submitted a formal complaint to the Kayseri State Prosecutor, in which he named those responsible for his torture.
▪ That agency had received no formal complaints about Logan as of Saturday, Kinton said.
▪ Of course, Alladice can occupy his time in custody by lodging any number of formal complaints.
▪ Checking city records, Woodward had discovered that among the formal complaints was one from Martha Mitchell, Watergate resident.
▪ If Sidacai cared to lodge a formal complaint, the jailers would suffer punishment. probably he would not complain.
official
▪ Several major law firms have recently enacted codes of conduct to delineate appropriate behavior and to ward off official complaints.
▪ No wonder people sometimes start right off with an official complaint or even a writ.
▪ I never even had to file an official complaint.
▪ They've lodged an official complaint against the police, who they say were treating the case as suicide.
▪ She's made an official complaint - just one of a record number received by Thames Valley Police this year.
▪ The couple have lodged an official complaint against Gloucestershire police.
▪ They took my furniture. Official complaint after police raid on a flat.
■ NOUN
customer
▪ They may be content to put up with a certain proportion of customer complaints for a given volume of business.
▪ It was pulled off the air after two weeks because of customer complaints, but the shoes sold out.
▪ If customer complaints don't come your way, go down to the Customer Relations Department and chat to the people there.
▪ As a result of such improvements, customer complaints went down by more than 70 per-cent.
▪ Do you genuinely and sincerely investigate customer complaints and try to eradicate the causes?
▪ Accordingly, they hired more telephone representatives to relieve the pressure on employees charged with handling customer complaints and inquiries.
▪ Customers' satisfaction - fewer customer complaints and loss of business. 3.
procedure
▪ An independent complaints procedure should be established for youngsters in care, she says.
▪ A further reminder is the complaints procedure which members of the public can initiate against police officers.
▪ Information about the firm, about other services offered and about quality standards and complaints procedures can be added.
▪ The Bill ensures that there is a clear complaints procedures should things go wrong.
▪ All voluntary agencies funded by the Department of Social Work must also now operate a complaints procedure.
▪ The Association also operates a complaints procedure.
▪ Once eye-witness statements have been obtained then proceed to obtain statements relative to systems of inspection, complaints procedures, etc.
■ VERB
cause
▪ But what causes this crippling complaint?
▪ Writers and speakers can not be held responsible unless they authorise, or at least foresee, the publication which causes complaint.
deal
▪ How do you deal with complaints?
▪ Under the Financial Services Act, each self-regulatory organisation must have in place a system for dealing with consumer complaints.
▪ Her career was unusual in that she remained within the Customer Service Department throughout, becoming an expert in dealing with complaints.
▪ New Mental Health Tribunals were set up in each health region to deal with any complaints arising from compulsory admission procedures.
▪ Our letter will give you the name, address and telephone number of the employee dealing with your complaint.
▪ There was no satisfactory method of dealing with trivial complaints.
▪ Note. -There is a separate procedure under section 86 for dealing with complaints against senior officers above the rank of chief superintendent.
▪ A new procedure for dealing with complaints was introduced by sections 83-103 of the P. &038; C.E. Act.
file
▪ There's no rough stuff from the police - nothing you could file a complaint about - just an unexpected public display.
▪ Instead, he filed complaints over his lack of pay and his termination.
▪ But remember, buyers often do not file complaints.
▪ I am glad to see that the referee Leslie Irvine has filed an official complaint.
▪ He filed a complaint with the House of Representatives seeking to overturn the election result.
▪ Best filed a complaint saying the officers sprayed him with Mace, urinated near his car and flattened his tires.
▪ It was not clear Monday who would file a new complaint.
follow
▪ We will contact the trader on your behalf to establish what action they propose to take following your complaint.
▪ Area police, who were coordinating the tragedy coverage, issued a statement following complaints from some of the families.
▪ Trading standards officers are looking into the matter following complaints.
▪ The move follows complaints from television companies about the delay caused by the present system that allows three false starts.
▪ The Lords' recommendations follow complaints that the Commission acts too frequently against Britain.
▪ The home had been shut down following complaints of poor hygiene.
▪ The headmistress was summoned to account for her actions, following a formal complaint by Mr Bradwell of the Victoria Inn.
handle
▪ The watchdog plans to issue formal regulatory guidance setting out how companies should handle endowment complaints and assess where compensation is due.
▪ But questions remain about who should handle the complaints and who would pay for the appeals.
▪ And the Financial Ombudsman Service this week published a briefing note for firms handling endowment mortgage complaints.
▪ Accordingly, they hired more telephone representatives to relieve the pressure on employees charged with handling customer complaints and inquiries.
▪ And again by a badly flawed system of handling complaints.
hear
▪ No one goes to such lengths now, though you do sometimes hear complaints from artists about the position of their work.
▪ An orthopedic surgeon who asked not to be identified said he also hears increased patient complaints about waiting for bedpans or medications.
▪ Some of it was judicial, when it heard the complaints of private persons.
▪ Public concerns Bonnie Harkins has heard all the complaints.
▪ She heard her sister's complaint and paid no attention.
▪ Furthermore, I am tired of hearing complaints that Tucson is a low-wage, service-based economy city.
investigate
▪ This will provide an opportunity for investigating the complaints and remedying any flaws before the trial.
▪ McGehee advocates the creation of an independent Office of Ethics Counsel to interpret the rules, investigate complaints and recommend sanctions.
▪ How do social workers go about investigating these complaints, and what leads them towards deciding that a child has been abused?
▪ The Wage and Hour Division investigates complaints.
▪ Trading standards officers investigated the couple after complaints from a computer engineer who bought their products at a sale in Lyneham.
▪ Do you genuinely and sincerely investigate customer complaints and try to eradicate the causes?
▪ Also new is the provision for a Conveyancing Ombudsman to investigate complaints against lenders doing conveyancing.
▪ In 1640, parliament, with the agreement of Charles I, appointed a committee to investigate complaints against clergy.
lodge
▪ But her family have now lodged a formal complaint with the Police Complaints Authority which is to investigate.
▪ Keenan certainly bided his time before coming forward to lodge his complaints.
▪ If Sidacai cared to lodge a formal complaint, the jailers would suffer punishment. probably he would not complain.
▪ She agrees to go the city council and lodge a complaint.
▪ A NORTH-EAST woman has lodged a complaint after an ambulance took almost an hour to arrive at an accident.
▪ They've lodged an official complaint against the police, who they say were treating the case as suicide.
▪ The couple have lodged an official complaint against Gloucestershire police.
▪ When the public prosecutor appealed against that ruling, Pasko lodged a complaint in an attempt to clear his name.
make
▪ They all made a complaint of unfair dismissal.
▪ No charges were filed and Sheffield was not made aware of the complaint until last month.
▪ Complaints Members of third parties may make complaints in writing to the director.
▪ The Disciplinary Board is responsible for hearing evidence and making decisions on ethical complaints filed against lawyers practicing law in North Dakota.
▪ He made a complaint that the record of his interview in relation to that offence contained fabricated admissions.
▪ Even then I stopped short of making a complaint.
▪ The name and room number of the person making the complaint should be noted. 2.
▪ Police enquiries were made into complaints from some parents about the camp and the way it was run.
receive
▪ Most of the major services have received numerous complaints from users who have been conned into purchasing illegal software.
▪ The department occasionally receives complaints about health clubs, usually alleging a club did not fulfill promises about its facility or equipment.
▪ District head postmaster John Ensoll said he had only received complaints going back to December last year.
▪ Broxtermann also receives several complaints a week from groups and residents about problem phones.
▪ The association received a record 5,330 complaints about travel agencies last year, up 41 % from 1998.
▪ He eventually received a stack of complaints about adverse reactions, including cramps, nausea, heart palpitations, and severe diarrhea.
▪ The Humane Society, Wright said, has received five complaints about the business since 1991.
resolve
▪ We always aim to resolve amicably any complaints using our Customer Services Department.
▪ Instead, the company said it provides a variety of ways for employees to resolve conflicts and complaints.
▪ If the plan does not resolve a serious complaint, they should ask their employer to intervene.
respond
▪ A writer in the Berliner Zeitung said the authorities' failure to respond to complaints had created a feeling of insecurity.
▪ She said prison officials had been responding to complaints about pigeon droppings from employees and inmates.
▪ He said the move increased parental choice and responded to complaints that the Government was discriminating against church schools.
▪ It was to respond instantly to any complaint or grievance regard-less of the merits, and just fight the company.
▪ Mr. Brooke Many factors enter into account when the police authority needs to respond to complaints of that sort.
▪ If you are responding to a complaint, thank the reader for contacting you about the problem.
▪ The authorities have responded to complaints of increasing truancy with legislation apparently strict but in practice almost ineffective.
PHRASES FROM OTHER ENTRIES
lodge a complaint/protest/appeal etc
▪ A NORTH-EAST woman has lodged a complaint after an ambulance took almost an hour to arrive at an accident.
▪ Ceausescu's lawyers immediately lodged an appeal against the verdict.
▪ Hakkar lodged an appeal, which was turned down.
▪ Mr Fitzgerald immediately lodged an appeal.
▪ She agrees to go the city council and lodge a complaint.
▪ The Wimbledon midfield player officially lodged an appeal with the Football Association against his £20,000 fine and six-month suspended ban.
▪ This prompted the Foreign Ministry in Bonn to lodge a protest with the Czechoslovak ambassador.
▪ When the public prosecutor appealed against that ruling, Pasko lodged a complaint in an attempt to clear his name.
EXAMPLES FROM OTHER ENTRIES
▪ Complaints are dealt with by the customer services department.
▪ Hay fever is a common complaint in spring and summer.
▪ He is having treatment for a minor skin complaint.
▪ If you have a complaint, you should write to the manager.
▪ If you have any complaints, please contact our customer relations department.
▪ Keating was dismissed after complaints about the quality of his work.
▪ Mr Kelly has made a formal complaint against the police.
▪ Our main complaint is the poor standard of service.
▪ Some employees are worried about what will happen to them if they make a complaint.
▪ The commission has so far received nearly 10,000 letters of complaint.
▪ The cream is normally used for treating minor skin complaints.
▪ The service was good, but my only complaint is the high prices.
EXAMPLES FROM CORPUS
▪ A dissatisfied employer would file a complaint with the high school.
▪ None the less, annual employee complaints filed with the federal Equal Employment Opportunity Commission have doubled.
▪ On 25 August 1987, the following week, Chief Inspector Lovell was appointed as investigating officer in accordance with the statutory complaints procedure.
▪ Some of the complaints about the pedestrian environment arise because of their implications for traffic safety.
▪ The larger size of authorities has produced complaints about remoteness from rural areas.
▪ You always run the risk that your complaints get back to your boss, but you also might get some relief.